Privacy policy

Last updated [date]

Draft: not yet in effect. This will be reviewed before Zollv launches. Text in [square brackets] still needs filling in.

In short: we collect what we need to help you: your account details, your chats and photos, and, if you use "Do it for me", screenshots of your screen while a fix runs. Your messages and screenshots are processed by our AI provider, Anthropic. We don't sell your information, we don't show ads, and you can delete your account at any time.

1. Who we are

[Company legal name] ("Zollv", "we") runs Zollv and is responsible for your information. Contact us at [contact email].

2. What we collect

Account details: your name, email address and how you signed in, your settings (such as text size and appearance), and when you agreed to our terms.
Chats: your questions, Zollv's answers, your feedback on them, and any photos you add. Photos are checked and cleaned before they're stored.
Saved devices: devices you choose to save, such as "MacBook Air", so answers fit what you have.
"Do it for me": while a fix runs, the Zollv Helper app takes screenshots of your screen and sends them to our AI provider so it can see what to do. We keep a record of the steps taken and whether the fix worked, but we don't store the screenshots. The helper doesn't take screenshots of screens that look like password, sign-in, banking or payment screens.
Usage and safety data: basic, anonymous usage events (for example, which sample question was tapped), and scrambled ("hashed") network and device identifiers that we use to limit misuse. These can't be turned back into your address.
Payments: if you subscribe, our payment provider handles your card details. We never see or store your full card number.

If you use the chat without an account, your conversation is kept in your browser, not on our servers, apart from what we need to answer it and to apply usage limits.

3. How we use it

To answer your questions and carry out fixes you approve.
To keep Zollv safe: spotting scams, preventing misuse and applying fair-use limits.
To count your free fixes and manage your plan.
To improve Zollv. When a fix works, we may save it, with personal details removed, in our library of proven fixes so the next person gets help faster. We may review chats to check answer quality and safety.
To contact you about your account, and about important changes.

We don't use your information for advertising, and we don't sell it.

4. AI processing

Zollv's answers and fixes are produced by Anthropic's Claude AI models. Your messages, photos and helper screenshots are sent to Anthropic to generate a response. Under its commercial terms, Anthropic processes this data to provide the service and doesn't use it to train its models. [Confirm against Anthropic's current commercial terms and data retention before launch.]

5. Who we share it with

We share information only with the companies that help us run Zollv, and only what they need:

Anthropic: AI processing.
Supabase: our database, sign-in and file storage, in the United States.
Vercel: hosting for our website.
[Payment provider, e.g. Stripe]: payments.
[Email provider]: sign-in links and account emails.

We may also share information if the law requires it, to protect people's safety, or as part of a sale or merger of our business, in which case this policy will still apply.

6. How long we keep it

We keep your account and chats while your account is open. When you delete your account, we delete your personal information within [30] days, apart from anything we must keep by law. Proven fixes in our library have personal details removed and may be kept. Usage and safety data is kept for up to [12] months.

7. Your choices and rights

Delete your account and its data at any time in Settings.
Ask for a copy of your information, or ask us to correct it, by emailing [contact email].
Remove saved devices and change your settings at any time.
Stop using "Do it for me" at any time, and remove the Zollv Helper app from your Mac.

Depending on where you live, you may have extra rights, for example under California or European law. Email us and we'll help.

8. Security

Your data is encrypted in transit, and access to it is restricted to what Zollv needs to run. No system is perfectly secure, so please keep your sign-in details safe, and never share passwords in the chat.

9. Children

Zollv isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has given us information, contact us and we'll delete it.

10. Changes to this policy

If we make an important change, we'll tell you in the app or by email before it takes effect. See also our Terms of use.

11. Contact

Questions or requests about your privacy? Email [contact email].