Terms of use

1. Who we are

Zollv is run by [company legal name] ("Zollv", "we", "us"), [address]. These terms are an agreement between you and us. By using Zollv you agree to them. If you don't agree, please don't use Zollv.

2. What Zollv is

Zollv helps people with everyday tech problems. Answers come from artificial intelligence (AI), provided by Anthropic's Claude models. Zollv does not have human support staff. When a problem needs a person, such as a broken screen or a locked account, Zollv will suggest where to get help, for example Apple, a repair shop or your bank.

AI can make mistakes. Read each step before you follow it, and stop if something looks wrong. Zollv's answers are general guidance, not professional, legal, financial or medical advice.

3. Who can use Zollv

You must be at least 18 to create a Zollv account, or have a parent's or guardian's permission. You can use the chat without an account.

4. Your account

Some features need an account, for example "Do it for me". Keep your sign-in details to yourself and tell us at [contact email] if you think someone else has used your account. You're responsible for what happens under your account.

5. Using the chat

• You decide whether to follow Zollv's suggestions. Back up anything important before making changes.
• Zollv will never ask for your passwords, passcodes or payment details. Don't type them into the chat. If someone claiming to be Zollv asks for them, it's a scam.
• Zollv may warn you when something looks like a scam. These warnings help, but they can't catch everything.
• Don't upload photos that show other people's private information without their permission.

6. "Do it for me" on your Mac

"Do it for me" uses the Zollv Helper app on your Mac. When you start a fix:

• Zollv shows you its plan first, and nothing happens until you click Go ahead.
• The helper then takes screenshots of your screen and uses your mouse and keyboard to carry out the steps, showing each one as it goes.
• You can stop it at any moment with the Stop button or the Esc key.
• By design, the helper won't type passwords, install or remove software, permanently delete files or change security settings. It pauses on screens that look like sign-in, banking or payment screens and doesn't send them to the AI.
• Use the helper only on a Mac you own or have permission to change.

Even with these safeguards, a fix can go wrong or have effects you didn't expect. Watch while it works, and keep backups of anything you'd hate to lose.

7. Plans and payments

Chat help is free. Your first two successful "Do it for me" fixes are free; a fix that doesn't work doesn't count. After that, "Do it for me" needs a paid plan at [price] a month, billed through our payment provider. You can cancel at any time, and the plan stays active until the end of the period you've paid for. We'll tell you at least [30] days before any price change.

8. What you agree not to do

• Break the law, or use Zollv to harm, deceive or harass anyone.
• Try to get around Zollv's safety features, limits or the helper's safeguards.
• Use Zollv on someone else's device or account without their permission.
• Overload, attack, copy or reverse-engineer Zollv, or use it to build a competing service.
• Ask Zollv for help with anything that would put you or others at risk.

We may limit or suspend access if these terms are broken.

9. Your content and ours

You keep ownership of what you send to Zollv, such as your questions and photos. You let us use it to provide and improve Zollv, as explained in our Privacy Policy. When a fix works, we may save a version of it with your personal details removed, so Zollv can help the next person faster. Zollv's name, logo, software and answers belong to us.

10. No guarantees

We work hard to make Zollv helpful and safe, but we provide it "as is". To the extent the law allows, we don't promise that it will always be available, error-free, or able to fix your problem.

11. Limits on our liability

To the extent the law allows, we're not liable for indirect or unexpected losses, or for lost data, profits or business, arising from your use of Zollv, including changes made by the helper that you approved. Our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim, or [US$50]. Nothing in these terms limits liability that can't be limited by law.

12. Ending your use

You can stop using Zollv and delete your account at any time in Settings. We may end or suspend access if you break these terms, or if we stop offering Zollv, in which case we'll give you reasonable notice where we can.

13. Changes to these terms

We may update these terms as Zollv changes. If a change matters, we'll tell you in the app or by email before it takes effect. Using Zollv after that means you accept the new terms.

14. Law and disputes

These terms are governed by the laws of [state/country], and disputes will be handled in the courts of [location], unless the law where you live says otherwise.

15. Contact

Questions about these terms? Email [contact email].